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I) Installation FAQ
Common installation questions.
1) I've lost/don't have an activation code for my Tinytag Explorer software
You can request a new activation code for your software here: Tinytag Explorer Activation Code.
2) I've lost/misplaced my Tinytag Explorer CD
You can download a copy of Tinytag Explorer at Smarttechco.com.vn
If you require a copy of the software on a CD, please contact hotline: 0938009717
3) I am seeing a "2803" error message when upgrading to the latest version of Tinytag Explorer
Your existing copy of Tinytag Explorer is still open.
The software should install anyway, if you okay the error messages, but closing the software will stop these messages being displayed in the first place.
4) I get a message saying "Failed to connect to a data logger. Please check the connection and battery and try again."
By default, the current version of Tinytag Explorer software is set to detect data loggers automatically.
If you are using an earlier version of the software you can upgrade free of charge here: Tinytag Explorer 4.8 Upgrade.
If you are using Tinytag Explorer version 4.7 or above, check the automatic com port detection is turned on by going to Options and Communication Options and make sure the Use fully automatic com port detection option has been selected.
If you are using Tinytag Explorer 4.6 or below, go to Options and Communication Options and select the correct port from the list displayed (if more than one is listed, try each in turn. Usually, USB cables and pads will install as the highest com port on the list).
If the above doesn't resolve the problem, your USB cable or pad may not have installed correctly. To check whether this is the case, and to manually install the cable please see sections below.
5) Manually Installing Drivers for USB Cables and Pads (Tinytag Explorer Version 4.7 or above)
It is recommended that USB pads and cables are used with the current version of Tinytag Explorer (which will install and detect USB devices automatically).
You can upgrade free of charge to the latest version of Tinytag Explorer here: Tinytag Explorer 4.8 Upgrade.
If you cannot connect to your data logger after installing the latest version, go to Options and Communication Options and make sure the Use fully automatic com port detection option has been selected.
If you still cannot connect to your data logger, it is likely that the USB drivers for your device have not installed correctly.
To check whether the USB drivers for your device have installed correctly you should do the following:
- Plug in your USB cable or pad
- Go to your Device Manager
Windows XP Users: Start Button >> Control Panel >> System >> Hardware >> Device Manager
Windows Vista & Windows 7 Users: Start Button >> Control Panel >> Hardware and Sound >> Device Manager
- If the cable has installed correctly, it should be listed under Ports (COM and LPT) as a USB Serial Port with a COM number in brackets after it. If this is the case and Tinytag Explorer is set to automatically detect loggers and still cannot connect, please contact your supplier or Tinytag Technical Support for further assistance.
- If the cable has not installed correctly it may be listed as a Gemini USB serial cable with a yellow exclamation mark next to it under Unknown or Other Devices.
- If this is the case, right click on the entry and select Update Driver (this will start a Hardware wizard running).
Windows XP Users:
- The first page of the wizard will ask you if Windows can search the internet or Windows Update for drivers, select the No, not this time option and click Next.
- Select the Install from a specific location option and point the wizard at the folder:
C:\Program Files\Tinytag\Tinytag Explorer\Drivers
And Next.
- Once the cable drivers have installed, click Finish.
Windows Vista & Windows 7 Users:
- Select the Browse my computer for driver software option and click Next.
- Point the installer at the folder:
C:\Program Files\Tinytag\Tinytag Explorer\Drivers
And click Next (you may be prompted to confirm your agreement to the installation).
- Once the cable drivers have installed, click Finish.
All Users
- If the device is still listed with a yellow exclamation mark against it, repeat the above process once again to set the device up as a COM port (the installation is a two-step process, first installing the drivers for the cable, and then setting up the cable as a COM port).
When you have gone through the installation for a second time the device should move to Ports (COM and LPT) and list as a USB Serial Port with a COM number in brackets after it.
Your cable or pad should now be ready to use, if you still cannot communicate with your data logger please contact your supplier or Tinytag Technical Support for further assistance.
6) Manually Installing Drivers for USB Cables and Pads (Tinytag Explorer Version 4.6 & Below)
It is recommended that USB pads and cables are used with the current version of Tinytag Explorer (which will install and detect USB devices automatically).
You can upgrade free of charge to the latest version of Tinytag Explorer here: Tinytag Explorer 4.8 Upgrade.
If you need to use a cable or pad with Tinytag Explorer version 4.6 or below, please follow the instructions below:
- Download up to date USB drivers from our web site here: USB Drivers.
These drivers come in a zip file that needs to be unpacked before they can be installed.
- Unpack them to a folder you can find easily, and plug in your cable or pad.
- Go to your Device Manager
Windows XP Users: Start Button >> Control Panel >> System >> Hardware >> Device Manager
Windows Vista & Windows 7 Users: Start Button >> Control Panel >> Hardware and Sound >> Device Manager
- Your device should be listed as a Gemini USB serial cable with a yellow exclamation mark next to it under Unknown or Other Devices.
- Right click on the entry and select Update Driver (this will start a Hardware wizard running).
Windows XP Users:
- The first page of the wizard will ask you if Windows can search the internet or Windows Update for drivers, select the No, not this time option and click Next.
- Select the Install from a specific location option, point the wizard at the folder you unpacked above and click Next.
- Once the cable drivers have installed, click Finish.
Windows Vista & Windows 7 Users:
- Select the Browse my computer for driver software option and click Next.
- Point the installer at the folder you unpacked above and click Next (you may be prompted to confirm your agreement to the installation).
- Once the cable drivers have installed, click Finish.
All Users
- If the device is still listed with a yellow exclamation mark against it, repeat the above process once again to set the device up as a COM port (the installation is a two-step process, first installing the drivers for the cable, and then setting up the cable as a COM port).
When you have gone through the installation for a second time the device should move to Ports (COM and LPT) and list as a USB Serial Port with a COM number in brackets after it.
Close your Device Manager and open Tinytag Explorer.
Go to Options and Communication Options and select the COM port number the cable was listed with in the Device Manager.
Your cable or pad should now be ready to use, if you still cannot communicate with your data logger please contact your supplier or Tinytag Technical Support for further assistance.
II) Software FAQ
Questions about Tinytag Software.
1) I've lost/don't have an activation code for my Tinytag Explorer software?
2) How do you select communication ports in the Tinytag Explorer software?
By default Tinytag Explorer will now automatically detect data loggers.
To manually change the communication port you are using, go to Options and Communication Options in the software.
3) Can I combine data from more than one logger into the same graph?
Yes, the Tinytag Explorer software has an overlay feature that makes combining data from multiple loggers quick and simple.
For further information on overlays, see here: Tinytag Explorer Overlays.
4) Can I synchronise data from more than one logger in the same graph?
Yes, the Tinytag Explorer software has a relative time feature that makes synchronising data from multiple loggers quick and simple.
For further information on this, see here: Synchronising Data.
5) Can I export data from Tinytag Explorer?
Yes, data can be exported from Tinytag Explorer either by saving it in a different file format or by using copy and paste. For further information please see: Exporting Data From Tinytag Explorer.
6) How does Tinytag Explorer handle times and dates?
Times and Dates
The time and date in a data logger is set at the start of every logging run and is taken from the clock of the PC the unit is started on.
If the time or date of the PC clock is set incorrectly then the recorded data will be displayed with the wrong time or date so one should ensure that the time and date on your PC is always set correctly.
Time Zones
Tinytags are not aware of the time zone where they were launched.
So, for example, data from a logger launched at 18:00 in London will show a start time of 18:00 when viewed in New York.
Daylight Saving Changes
The times displayed by Tinytag Explorer are calculated when the data is displayed and depend on the daylight saving settings of the PC at that time. For example, if a .ttd file is opened before and after DST settings change, then all times displayed by Tinytag Explorer will go forward or back.
The advantage of this approach is that the relative time information is always correct. For example if a logger is set to record once every 24 hours and is left running during a DST transition all the timestamps will be 24 hours apart.
Unfortunately this approach means historic data may appear wrong if DST has changed since the data was recorded. For example a ttd file from a logger that records every 18:00 GMT in the winter will display 18:00 when viewed in the winter but 17:00 when viewed during the summer
Note: Describing how the data is displayed by Tinytag Explorer on PC's in countries that apply different DST rules to those where the logger was launched is beyond the scope of this article. Contact help@tinytag.info if you require an explanation of this.
7) Where can I find the software license for Tinytag Explorer?
8) Where can I find updates for my GLM Software?
The Tinytag Explorer software supersedes GLM (Gemini Logger Manager) and users can upgrade to it free of charge here: Tinytag Explorer Upgrade.
Any data loggers that worked with GLM will work with Tinytag Explorer.
GLM users will need to request an activation code for the Tinytag Explorer software from our website here: Tinytag Explorer Activation Code.
9) What operating systems can I run the Re-Educator software on?
Re-Educator will work with the 32-bit versions of Windows XP, Vista and 7.
Users of the 64-bit versions of Windows Vista and 7 should be able to run the software in XP mode.
10) How do you select communication ports in the Re-Educator software?
By default the Re-Educator software is set up to connect to a logger on Com Port 1.
If you are using Tinytag Explorer and need to connect to your logger on a higher Com Port the solution is to create a text file called glm.ini in your Windows, or WINNT, folder containing the following text:
[options]
port=1
comunications type=0
logger type=Tinytag / talk 2 / view
Changing the number of the "port=" line will change the serial port the software will connect on.
The com port selected needs to be no higher than com 4 for Re-Educator to work.